Booking issues
Accept/decline requests, adjust slot conflicts, and resolve pending bookings quickly.
Open dashboardChairPal Support
Fast help for bookings, payouts, and account issues.
Use the quick actions below for the fastest path. If you still need help, send us your details and we’ll respond with exact next steps.
Typically within 1 business daysupport@chairpal.com
Quick Actions
Payouts and Stripe setup
Finish onboarding, verify payout readiness, and manage billing from account settings.
Open accountNeed direct help
Send our team details and we’ll reply by email with a concrete next step.
Contact supportSeller refunds and fees
Seller-facing policy for refund ownership, ChairPal platform fees, and exception handling.
Read seller fee policySubscription refunds
ChairPal SaaS subscription refund policy for current-cycle requests, duplicates, and billing errors.
Read subscription policyBefore contacting support
Include these details so we can resolve issues faster:
- Public profile link (example: `/yourusername`).
- Booking date/time and client email or phone.
- Screenshot of any error shown in app.
- Whether this happened on mobile, desktop, or both.
Frequently Asked Questions
Updated for current flowsGo to Dashboard and update your weekly availability or date overrides. Changes apply to future booking requests that match your rules.
Still stuck?
Send us a message. Include your profile link plus booking details so we can assist you as fast as possible.